AC1800 DB Wireless AC+ Gigabit Router User Manual

Manual text content

User Manual F9K1118V1 8820ed01245uk Rev. B00 WIRELESS AC+ G IGA b I t Rout ER English Français D EU tsch nEDE rlan D s Español i taliano p ort U g U ês pols K i ČEsK Y s LOVEN s K Y MAGYAR РУССКИЙ БЪЛГАРСКИ ROMÂNĂ ΕΛ ΛΗΝΙΚ Α t ür K ç E t abl E oF c ont E nts g etting s tarted 1 What’s in the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 How to Set It Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Connect Your Wireless Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Adding USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Optional Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Getting to Know Your Router 34 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 t echnical Details 36 Technical Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 U s ING YOUR ROUTER 38 Auto Update on Your Belkin Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Updating the Router’s Firmware via the Web Interface . . . . . . . . . . . . 39 Resetting the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Restoring Your Router to Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . 43 Restoring the Router to Default Settings Using the Web Interface . . . 44 t roubleshooting, s upport, and Warranty 47 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Belkin International, Inc., Limited 2-Year Product Warranty . . . . . . . . . 55 r egulatory i nformation 58 Declaration of Conformity with electromagnetic compatibility and electromagnetic interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Europe – EU Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . 59 General Safety Information: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 1 What’s in the b ox AC1800 DB Wireless AC+ Gigabit Router Ethernet cable (attached to router) Power supply (attached to router) Network information card (attached to router) Quick Setup Guide i nitial s etup Where to Place Your Router For the best results, place the Router next to your modem in an open location away from large metal objects and magnets such as those found in speakers. Raising the Router above floor level can improve the strength of your wireless signal. gE tting s tart ED 2 gE tting s tart ED h ow to s et i t Up Connect Your AC1800 DB Router 1 Turn off your modem by disconnecting its power supply. Some modems have a battery backup; this will need to be disconnected at this time as well. 2 Connect your Router to your modem using the cable (already attached). 3 gE tting s tart ED 3 Power up your modem by plugging in its power supply. If your modem has a battery backup, it can be reconnected at this time; you may need to hold the reset button for 10 seconds. 4 Power up your Router by plugging in its power supply. 4 gE tting s tart ED Connect to Your Router Retrieve the network ID card from the foot of your new Belkin Router. Can’t find the card? The default network name and password are also printed on the foot of the Router. Use your computer, tablet, or smartphone to connect to the wireless network shown on the network ID card. When requested, please enter the password (security key) provided on the card. When your device has connected to the Router, use a browser to visit http://router/. The router homepage will appear. For information on how to connect your wireless devices, please see the “Connect Your Wireless Devices” section on page 21. 5 gE tting s tart ED If the page does not load, then try visiting http://192.168.2.1 to see the router homepage. Click the “Detect my connection” button in green. (If you would rather set up the Router manually, click the “set it up manually” link and proceed to page 11.) After several moments, your Router should automatically detect your Internet connection and restart. This can take anywhere from 30 sec- onds to 3 minutes depending on your connection type. If your Router is unable to establish an Internet connection on its own, you may be asked to restart your modem or provide a username and password if your connection requires one. Follow the on-screen instructions provided. 6 gE tting s tart ED Once your Router is online, it will determine if there is a firmware update available and offer to install it. Please allow up to 5 minutes for the firmware to update. If there are no updates available, then setup will proceed. At the next screen you will be invited to change your network name and password. Re-using your previous network name (SSID) and password makes connecting your existing devices to the new router much easier. 7 gE tting s tart ED If you decide to change these settings, then enter the new values and click “Save and Continue.” (Note: The password must be at least 8 characters long.) If you changed your network name and password, make note of it on the service card located on the foot of the Router. You will then have to connect to the new network. Please take this opportunity to register your Router. This will help technical support if there is a problem with your Router. Simply complete each of the required fields and click “Complete Registration.” If you don’t want to register right now, click “Register Later” to proceed. 8 gE tting s tart ED At the next screen you can download optional software that was bundled with your Router. This screen shows you optional software that is available for your Router, such as the USB software to allow you to print through the Router’s USB port. If you wish to download and install any of these software programs, simply click on the button appropriate for your device. 9 gE tting s tart ED When finished installing optional software, click “Thanks, take me to the dashboard.” Congratulations! You are now at your Router’s dashboard. Your Router is set up and ready to use. 10 gE tting s tart ED Using the W ps b utton 1 Start WPS Push Button Connection (WPS PBC) on your computer or other Wi-Fi device that you would like to connect wirelessly to your Router. Often there will be a button for this purpose in software that came with the device, or a physical “WPS,” “PBC,” or “Security” button on the device itself. 2 Within two minutes, press the WPS button on your Router and hold for two seconds. The WPS light (small light above WPS button) will blink blue while it listens for your Wi-Fi device. Once a connection is established, the light will turn blue and then go out. If a connection is not established, the light will blink amber. You may repeat the process to try again. You can repeat this process for each WPS-enabled device you’d like to add to your network. 11 gE tting s tart ED Manually s et Up Your Internet Connection Use a browser to visit http://router/. You can also try visiting http://192.168.2.1/. The Router’s Welcome page should appear. Click the “Set it up manually” link. Please select the type of connection your ISP provides. Refer to page 15 for a description of the connection types. If the selected connection type requires additional information (such as an ISP username and password), the system will ask you for it. 12 gE tting s tart ED At the next screen you will be invited to change your network name and password. Reusing your previous network name (SSID) and password makes connecting your existing devices to the new router much easier. If you decide to change these settings, then enter the new values and click “Save and Continue.” (Note: The password must be at least 8 characters long.) If you changed your network name and password, make note of it on the service card located on the foot of the Router. You will then have to connect to the new network. Please refer to page 20 to do this. 13 gE tting s tart ED Click “Great, what’s next?” Please take this opportunity to register your Router. This will help technical support if there is a problem with your Router. 14 gE tting s tart ED Simply complete each of the required fields and click “Complete Registration.” If you don’t want to register right now, click “Register Later” to proceed. At the next screen you can download optional software that was bundled with your Router. 15 gE tting s tart ED This screen shows you optional software that is available for your Router, such as the USB software to allow you to print through the Router’s USB port. If you wish to download and install any of these software programs, simply click on the button appropriate for your device. When finished installing optional software, click “Thanks, take me to the dashboard.” Congratulations! You are now at your Router’s dashboard. Your Router is now set up and ready to use. 16 gE tting s tart ED The status of your Internet connection is shown in the upper left corner of the Router’s homepage. If it does not say “Online,” troubleshooting information will be displayed. 17 gE tting s tart ED Manually Configuring Your Router’s Internet from the Dashboard To set up your ISP connection manually, select “ISP Connection Type” from the list under the header “WAN Settings.” Dynamic c onnection Cable and fiber customers generally require a dynamic connection. Some DSL customers require a PPPoE connection. Let’s try dynamic first. Select “Dynamic” from the menu that appears and press “Next.” 18 gE tting s tart ED A host name is generally not required. Hit “Save.” The Router will restart. If after a few minutes your Internet Status says “Online,” you’re done! You can surf the Internet. 19 gE tting s tart ED i f these steps do not work, try restarting your modem and repeating the process If not, we’ll try a PPPoE connection next. ppp oE c onnection Some DSL customers require a PPPoE connection. Select PPPoE this time and press “Next.” Enter the username and password supplied by your Internet provider and click “Save.” Ignore the other fields unless required by your ISP. The Router will restart. 20 gE tting s tart ED If these steps do not work, try restarting your modem and repeating the process. If after a few minutes your Internet Status says “Connected,” you’re done! You can surf the Internet. 21 gE tting s tart ED Android TM (phones and tablets) 1. o pen the Settings app and select Wireless and Network . 2. From there, select Wi-Fi to see the list of available networks. 3. Select your wireless network from the list. If asked to do so, enter your network password. Connect Your Wireless Devices iOS (iPhone, iPad, and iPod touch) 1. o pen the Settings app and select the Wi-Fi menu item. 2. Select your wireless network from the list that appears there. If asked to do so, enter the network password. Mac OS ® X Your Mac ® provides a menu of available wireless networks at the right end of the menu bar. 1. Click on the icon showing wireless waves. 2. Select your wireless network from the list that appears there. If asked to do so, enter the network password. 22 gE tting s tart ED Windows ® 7 Your computer provides a menu of available wireless networks at the right end of the task bar. 1. Left-click on the icon that looks like signal strength bars. 2. Select your wireless network from the list. If asked, enter your network password (network key). Windows Vista ® and Windows X p Your device provides a menu of available wireless networks at the right end of the task bar. 1. Right-click on the icon that shows a computer with wireless waves (XP) or two computers (Windows Vista). 2. Choose “View Available Wireless Networks (XP)” or “Connect to a network (Vista)” from the menu. 3. Select your wireless network from the list. If asked, enter your network password (network key). 23 a DD itional capabiliti E s Adding U s B Devices 24 aDD itional c apabiliti E s Adding a Drive You can share a USB hard drive or flash drive to your network via your Router’s USB port. Once connected, you can share files and music with other computers and devices within your network. Plug your USB hard drive into the USB port on the back of your Router. You can manually check the status of your shared drive by visiting the USB Print and Storage Manager, found under the Belkin Router Manager icon displayed in your system tray (Windows) or menu bar (Mac). If you have difficulty sharing a drive on your network, please see the “Troubleshooting” section of this manual. A few USB hard disks require more power than the Router’s USB port provides. In these cases, you may notice the drive failing to come on or remaining on for a short time. If your disk has an optional power supply, please use it while the disk is attached to your Router. a dding a p rinter You can add a printer to your network via your Router’s USB port. Once connected, you can print from various computers and wireless devices within your network. Plug your printer’s USB cable into the USB port located on the back of your Router. You can manually check the status of your printer by visiting the USB Print and Storage Manager, found under the Belkin Router Manager icon displayed in your system tray (Windows) or menu bar (Mac). If you have difficulty sharing a printer on your network, please see the “Troubleshooting” section of this manual. n ote: Each computer that will use the printer must have both the Belkin software and the printer’s driver installed. If the print driver is not installed, you will be asked to install it by the Belkin USB Print and Storage Manager. 25 aDD itional c apabiliti E s Adding Other U s B Devices Other USB devices may also be shared via your Router. Plug your device into the USB port located on the back of your Router. Computers running the Belkin USB Print and Storage Manager will be able to make use of the shared device. 26 aDD itional c apabiliti E s o ptional s oftware U sb p rint and s torage c enter The USB Print and Storage Manager helps to manage and monitor the use of your USB printers, scanners, hard drives, and other devices that are connected to your Router’s USB port and shared across your network. 27 aDD itional c apabiliti E s a dditional c apabilities g uest a ccess You can allow guests to use your Internet connection without joining your personal network. The network name and password for the guest network is located on the network information card found under the foot of your Router. A person using your guest network will be able to join without a password, but will be shown a login page when they attempt to surf the Web. They will need to enter the guest password into this page to continue. 28 aDD itional c apabiliti E s Media s erver by myTwonky Media Server by myTwonky lets your Router stream music, movies, and photos to different DLNA/UPnP devices on your network. In order to use Media Server by myTwonky, you will need to insert a USB storage device with media content into a free USB port on the back of your Router. Your Router will begin to make your content available to other devices on your network automatically. If you want to configure Media Server by myTwonky, visit http://router/ and choose “Media Server.” There are several settings in the configuration page: DLNA s erver: Enables or disables your media server s erver Name: The name under which other devices will see your content r efresh: Re-scans your USB storage devices for media content s hared Drives: Shows information about and status of each of your attached drives. You can see the name of the drive, its capacity, and whether media is being served from it or not. When you click “Save,” your Router will save your changes. 29 aDD itional c apabiliti E s t here are four different filtering options: 1 . Block malicious, adult, and other non-family-friendly sites 2. Block malicious and adult sites 3. Block malicious sites 4. No filters If you think a site should be added to the filtering list, submit a request at safeweb.norton.com. c ontent filtering may not work as intended if: 1 You are connecting through a VPN router. 2 You are routing traffic through a proxy server. 3 You have previously visited the site and it has been stored in your cache. 4 You manually set the DNS servers on your computer, tablet, or smartphone. Website Filters p owered by n orton Web filters provide a first layer of whole-home Internet protection to guard you from unsafe and inappropriate websites on any device on your network. 30 aDD itional c apabiliti E s i ntellistream Qo s Intellistream prioritizes video and gaming traffic for a better online entertainment experience. t here are two ways to enable i ntelli s tream: r un a s peed t est: In order for IntelliStream to provide you the best media experience, your Router needs to know what your approximate Internet speeds are. Click “Run a Speed Test” and the test will begin. 31 aDD itional c apabiliti E s Once complete you will see the results. If your Internet speed is greater than 70Mbps when downloading, IntelliStream QoS will only improve your uploading experience. 32 aDD itional c apabiliti E s Manual set – This will let you set your approximate Internet speeds. If you do not know your Internet speeds, call your ISP. When you click “Save,” your Router will save your changes. Intellistream is now enabled. r efresh – This will retest your Internet speed. When you click “Save,” your Router will save your changes. 33 aDD itional c apabiliti E s IPv6 Configuration A new version of Internet Protocol (IP) uses a 128-bit address to implement additional features that are not present in current IP addresses. Contact your ISP to inquire about their support for IPv6. p ass- t hrough Devices connected to your Router can talk to each other using native IPv6 packets, but information will be sent to all connected devices. Pass-through is not efficient and is not recommended for consistent use. A B 34 G ETTING TO K NOW Y OUR R OUTER a ) r outer s tatus l ight Your Router’s status is shown by the light on the front. o ff: The Router is not plugged into a power source. b linking b lue: The Router is starting up. s olid b lue: The Router is connected to the Internet. b linking a mber: The Router can’t detect the modem. Either the modem is off, is not plugged into the Router, or is unresponsive. b ) Wi-Fi p rotected s etup (W ps ) l ight and b utton The WPS button on the front of your Router can be used to help establish a secure connection between your Router and other WPS-enabled Wi-Fi devices such as computers. To use WPS, refer to page 10. The small light near the WPS button shows what is happening while you are using WPS to establish a connection. o ff: Idle b linking b lue: The Router is listening for a WPS- enabled computer or other device. s olid b lue: The Router has made a secure connection with the computer or other device. a mber: A connection was not created. Front p anel 35 G ETTING TO K NOW Y OUR R OUTER a ) Modem (W an ) c onnector Connect your modem to this port using an Ethernet cable. b ) Wired ( lan ) c onnectors Connect computers and other wired network devices to these ports using Ethernet cables. c ) U sb p ort USB printers, disks, and other USB devices plugged into this port will be shared on your network. Each USB port has a light that indicates its status. o ff: No USB device is connected or the attached USB device is not in use. b linking: Please wait to unplug the device until the light turns off. o n: The USB device is connected and being shared on your network. D) r eset b utton This button is used to restart your Router in rare cases when it functions incorrectly. Resetting the Router will preserve your settings. This button may also be used to restore the factory default settings. Please see the Troubleshooting section for more information. E) p ower c onnector Connect the included power supply to this jack. b ack p anel B C D E A 36 tE chnical D E tails t echnical Features Integrated 802.11ac Wireless Access Point Utilizing Dual-Band Network technology, your Router creates two separate networks (one at 2.4GHz band and the other at 5GHz band), allowing increased bandwidth to all your connected wireless devices and computers. nat ip a ddress s haring To save you the cost of adding IP addresses per computer in your house, your Belkin Router uses Network Address Translation (NAT) technology, allowing you to share a single IP address across your network. spi Firewall Your Router is equipped with a firewall that will protect your network from a wide array of common attacks and viruses. Universal Plug-and-Play (UPnP) Compatibility UPnP offers seamless operation of voice and video messaging, games, and other applications that are UPnP-compliant. Web-Based Advanced User Interface You can easily make changes to your Router’s advanced settings through your web browser. These changes can be made from any computer on your network. i ntegrated 4- p ort g igabit s witch Your Router has a built-in, 4-port network switch to allow your wired computers to share: printers, data, MP3 files, digital photos, and much more. U sb p ort The USB port lets you plug in printers, hard drives, and other USB devices to share across your network. 37 tE chnical D E tails s ystem r equirements Router Broadband Internet connection such as a cable or DSL modem with RJ45 (Ethernet) connection At least one computer with an installed network interface adapter TCP/IP networking protocol installed on each computer RJ45 Ethernet networking cable Internet browser s etup A computer running Internet Explorer ® 8 or higher, Firefox ® , Google Chrome TM , or Safari ® Minimum 1GHz processor and 512M BRAM Or a smart device running iOS or Android operating systems U sb p rint and s torage Manager Windows XP SP3 or higher, Windows Vista, or Windows 7; or Mac OS X v10.5 or above Minimum 1GHz processor and 512MB RAM 50MB of free hard-drive space for installation 38 U s ING YOUR ROUTER Auto Update on Your Belkin Router The Router will automatically check for a newer version of firmware every time you log into the dashboard and alert you with a message at the top of the screen if there is an update available. You can choose to download the new version or ignore it. You will see a series of prompts warning you that the firmware is about to be updated. Please do not disconnect the power from the Router at this time as it could cause the system to fail. 39 U s ING YOUR ROUTER 39 Updating the r outer’s Firmware via the Web Interface The following steps show you how to update your Router’s firmware using its web interface. You do not need to be connected to the Internet as this interface is built into the Router itself. s etup steps: 1 Locate and download the firmware file from the Belkin support site. (Type your part number into the search box in the top right corner and look for “Firmware” in the title.) 2 Save the file to a location on your computer where you can get to it easily, such as your desktop. 3 Connect the computer to one of the four LAN ports on the Router. (refer to image). 40 U s ING YOUR ROUTER 40 4 Open a web browser on the computer. 5 In the address bar of the web browser, type “http://router” or “http://192.168.2.1” and press “Enter” on your keyboard. 6 Click on “Firmware Update” toward the bottom. 7 Click the “Choose File” button toward the middle of the screen to search for the file you saved previously. n ote: The firmware version in the image above is depicted as an example. Your file name will vary depending on your model and version. 41 U s ING YOUR ROUTER 41 8 Select the firmware file by left-clicking on it and then click the “Open” button in the lower-right corner of the window. This will take you back into the Router’s interface. 9 Click the “Update” button. 42 U s ING YOUR ROUTER 42 10. A prompt asking, “Are you sure you want to continue with upgrading?” will appear. Click “OK”. 11 A second prompt will open telling you the Router will not respond during the upgrade and warning you not to remove the power supply from the Router. Click “OK” once more. Congratulations. The firmware has been updated successfully. 43 U s ING YOUR ROUTER r esetting the r outer r eset b utton – r ed The “Reset” button is used in rare cases when the Router may function improperly. Resetting the Router will restore the Router’s normal operation while maintaining the programmed settings. You can also restore the factory default settings by using the “Reset” button. Use the restore option in instances where you may have forgotten your custom password. r esetting the r outer Push and release the “Reset” button. The lights on the Router will momentarily flash. The “Router” light will begin to blink. When the “Router” light becomes solid again, the reset is complete. Restoring Your Router to Factory Defaults Press and hold the “Reset” button for at least 5 seconds, and then release it. The lights on the Router will momentarily flash. The “Router” light will begin to blink. When the “Router” light becomes solid again, the restore is complete. 44 U s ING YOUR ROUTER r estoring the r outer to Default s ettings Using the Web i nterface s ymptoms You need to restore the factory defaults using the web interface. This may be because the Router is not performing as expected or you wish to remove all previously configured settings. s etup steps 1 Open a web browser on the computer. 2 . In the address bar of the web browser, type “http://router” or “http://192.168.2.1”. 3 Click on “Restore Factory Defaults” in the left- hand column under the “Utilities” heading. 45 U s ING YOUR ROUTER 4 Click on the “Restore Defaults” button. 5 A warning box will open that says, “Warning: All your settings will be lost. Are you sure you want to do this?” Click “OK”. 46 U s ING YOUR ROUTER 6 . The Router will begin the restoring process. Once the restore is complete, the Router will reboot. n ote: This may take several minutes. Your Router has successfully been restored to its factory settings. 47 T ROUBLE sh OOTING , sUPPORT , AND W ARRANTY t roubleshooting i can’t connect to the i nternet wirelessly i f the light on the front of the r outer is solid blue, then your Router is connected to the Internet. You may not be connected to the Router’s wireless network. Please refer to “Connect Your Wireless Devices” on page 21 of this manual for instructions. If your Windows XP computer is running SP2, you will not be able to set up the Router via the wireless setup process. You will need to either update to Windows XP SP3 or complete the setup via a wired connection. 48 T ROUBLE sh OOTING , sUPPORT , AND W ARRANTY i can’t connect to the i nternet wirelessly and my network name is not listed in Available Networks. 1 Verify that your Router is on and the front-panel light shows solid blue. 2 If you are far from the Router, you might try moving closer to see if you might have been out of range. 3 Using a computer attached to the Router via a network cable, visit http://router/ and ensure that “Broadcast SSID” is ON. This setting is found on the “Channel and SSID” page. My wireless network per formance is slow, inconsistent, suffers from weak signal, or I’m having difficulty maintaining a V pn connection Wireless technology is radio-based, which means connectivity and the throughput performance between devices decreases when the distance between devices increases. Other factors that will cause signal degradation (metal is generally the worst culprit) are obstructions such as walls and metal appliances. Note also that connection speed may decrease as you move farther away from the Router. In order to determine if wireless issues are related to range, we suggest temporarily moving the computer within 10 feet from the Router if possible. c hanging the wireless channel— Depending on local wireless traffic and interference, switching the wireless channel of your network can improve performance and reliability. See the section titled “Changing the Wireless Channel” for instructions on how to choose other channels. 49 T ROUBLE sh OOTING , sUPPORT , AND W ARRANTY I’ve installed this new Router and some of my network clients (computers, game consoles, etc ) are now unable to connect Your new Router came pre-configured with a network name and password, found printed on an attached card. All clients must use this network name and password to connect wirelessly to your Router. You will need to find the network settings on your client, select the network name printed on the card from the list of available networks, and enter the password when prompted to join the wireless network. l imiting the wireless transmit rate— Limiting the wireless transmit rate can help improve range and connection stability. Most wireless cards have the ability to limit the transmission rate. To change this property in Windows, go to the Windows Control Panel, open “Network Connections”, and double-click on your wireless card’s connection. In the properties dialog, select the “Configure” button on the “General” tab, then choose the “Advanced” tab and select the rate property. Wireless client cards are usually set to automatically adjust the wireless transmit rate for you, but doing so can cause periodic disconnects when the wireless signal is too weak; as a rule, slower transmission rates are more stable. Experiment with different connection rates until you find the best one for your environment. Note that all available transmission rates should be acceptable for browsing the Internet. For more assistance, see your wireless card’s user manual. 50 T ROUBLE sh OOTING , sUPPORT , AND W ARRANTY Does the r outer support Wireless p rotected a ccess (W pa ) security? The Router ships with WPA/WPA2 security turned on. Windows XP and some older network hardware may require a software update to support WPA/WPA2. I am having difficulty setting up WPA security on my Router. 1 Log in to your Router by visiting “http://router/” or “http://192.168.2.1” with your web browser. Click “Security” under the WiFi heading. You should now be on the Security page. 2 Under Security Mode, select WPA/WPA2-Personal (PSK). 3 Select “WPA/WPA2” from the drop-down menu under the Authentication heading. 4 Enter a password. This can be from 8–63 characters of your choice, including spaces and punctuation, OR a 64-digit hexadecimal number (using only the numbers 0–9 and letters A–F). 5 Click “Save” to finish. Your wireless connection is now encrypted. Each computer using your wireless network will need to use the new key. n ote: If you are configuring the Router over a wireless connection, you will have to re-connect to the Router after changing any security settings. n ote: Some older networking hardware supports only WEP encryption. If your older computers cannot connect to your network, try 128-bit or 64-bit WEP, or seek software updates from their manufacturers. 51 T ROUBLE sh OOTING , sUPPORT , AND W ARRANTY I am having difficulty setting up Wired Equivalent Privacy (WEP) security on my Router. 1 Log in to your Router. Visit “http://router/” or “http://192.168.2.1” with your web browser. Click “Security” under the WiFi heading. You should now be on the Security page. 2 Under Security Mode, select the “128-bit WEP” option. 3 You may type in a WEP key manually, or generate one from a passphrase. Type a phrase in the “Passphrase” field and click the “Generate” button. A WEP key is composed of 26 hexadecimal digits (0–9, A–F . For example, C3 03 0F AF 4B B2 C3 D4 4B C3 D4 EE 74 is a valid 128-bit WEP key. 4 Click “Save” to finish. Your wireless activity is now encrypted. Each computer using your wireless network will need to use the new key. n ote: If you are configuring the Router over a wireless connection, you will have to re-connect to the Router after changing any security settings. n ote: Some older networking hardware supports only 64-bit WEP encryption. If your older computers cannot connect to your network, try 64-bit WEP. 52 T ROUBLE sh OOTING , sUPPORT , AND W ARRANTY a disk i plugged into the U sb port is not showing up on my computer 1 Try unplugging and re-plugging the disk. Please check that the USB connector is firmly plugged into the Router. 2 If your disk has an optional power supply, please use it while the disk is attached to your Router. 3 The Router supports FAT16, FAT32-, or NTFS-formatted disks. Disks in other formats will not appear in the Finder (Mac OS X) or Windows Internet Explorer ® . a disk i plugged into the U sb port is not coming on or remains on only for a short time Some drives require more power than the Router’s USB port provides. If your disk has an optional power supply, please use it while the disk is attached to your Router. a printer i plugged into the U sb port is not showing up on my computer 1 Try unplugging and re-plugging the printer. Please check that the USB connector is firmly plugged into the Router. 2 To print to a printer attached to the Router, your computer must have that printer’s driver installed. Please check that the driver is installed. 3 The printer may not be set to auto-connect. Via the Belkin Router Manager, open the USB Print and Storage Center. Check that the printer appears in the list of available devices. View the properties of the printer, and check that “auto-connect” is selected. 53 T ROUBLE sh OOTING , sUPPORT , AND W ARRANTY A different sort of U s B device that I plugged into the U sb port is not showing up on my computer Most USB devices other than disks and printers must be accessed via the USB Print and Storage Center. 1 Try unplugging and re-plugging the device. Please check that the USB connector is firmly plugged into the Router. 2 Open the USB Print and Storage Center. Check that the device appears in the list of available devices. 3 Select the device and click the “Use” button. The device will be virtually connected to your computer until you choose to “Stop Using” the device, or another person requests use of the device. 54 T ROUBLE sh OOTING , sUPPORT , AND W ARRANTY t echnical s upport U s http://www.belkin.com/support UK http://www.belkin.com/uk/support a ustralia http://www.belkin.com/au/support n ew Zealand http://www.belkin.com/au/support s ingapore 1800 622 1130 Europe http://www.belkin.com/uk/support AUSTRIA 0820 200 766 www.belkin.com/de/networking/ BELGIUM 07 07 00 073 www.belkin.com/nl/networking/ www.belkin.com/fr/networking/ CZECH REPUBLIC 239 000 406 www.belkin.com/uk/networking/ DENMARK 701 22 403 www.belkin.com/uk/networking/ FINLAND 0972519123 www.belkin.com/uk/networking/ FRANCE 08 - 25 54 00 26 www.belkin.com/fr/networking/ GERMANY 0180 - 500 57 09 www.belkin.com/de/networking/ GREECE 00800 - 44 14 23 90 www.belkin.com/uk/networking/ HUNGARY 06 - 17 77 49 06 www.belkin.com/uk/networking/ ICELAND 800 8534 www.belkin.com/uk/networking/ IRELAND 0818 55 50 06 www.belkin.com/uk/networking/ ITALY 02 - 69 43 02 51 www.belkin.com/it/networking/ LUXEMBOURG 34 20 80 85 60 www.belkin.com/uk/networking/ NETHERLANDS 0900-040 07 90 €0.10min www.belkin.com/nl/networking/ NORWAY 81 50 0287 www.belkin.com/uk/networking/ POLAND 00800 - 441 17 37 www.belkin.com/uk/networking/ PORTUGAL 707 200 676 www.belkin.com/uk/networking/ RUSSIA 495 580 9541 www.belkin.com/networking/ SLOVAKIA 08000 04614 www.belkin.com/networking/ SLOVENIA 0800 80510 www.belkin.com/networking/ SOUTH AFRICA 0800 - 99 15 21 www.belkin.com/uk/networking/ SPAIN 902 - 02 43 66 www.belkin.com/es/networking/ SWEDEN 07 - 71 40 04 53 www.belkin.com/uk/networking/ SWITZERLAND 08 - 48 00 02 19 www.belkin.com/de/networking/ UNITED KINGDOM 0845 - 607 77 87 www.belkin.com/fr/networking/ www.belkin.com/uk/networking/ OTHER COUNTRIES +44 - 1933 35 20 00 www.belkin.com/it/networking/ 55 T ROUBLE sh OOTING , sUPPORT , AND W ARRANTY b elkin i nternational, i nc , l imited 2-Year Product Warranty What this warranty covers. Belkin International, Inc. (“Belkin”) warrants to the original purchaser of this Belkin product that the product shall be free of defects in design, assembly, material, or workmanship. What the period of coverage is. Belkin warrants the Belkin product for two years. What will we do to correct problems? Product Warranty. Belkin will repair or replace, at its option, any defective product free of charge (except for shipping charges for the product). Belkin reserves the right to discontinue any of its products without notice, and disclaims any limited warranty to repair or replace any such discontinued products. In the event that Belkin is unable to repair or replace the product (for example, because it has been discontinued), Belkin will offer either a refund or a credit toward the purchase of another product from Belkin.com in an amount equal to the purchase price of the product as evidenced on the original purchase receipt as discounted by its natural use. What is not covered by this warranty? All above warranties are null and void if the Belkin product is not provided to Belkin for inspection upon Belkin’s request at the sole expense of the purchaser, or if Belkin determines that the Belkin product has been improperly installed, altered in any way, or tampered with. The Belkin Product Warranty does not protect against acts of God such as flood, lightning, earthquake, war, vandalism, theft, normal-use wear and tear, erosion, depletion, obsolescence, abuse, damage due to low voltage disturbances (i.e. brownouts or sags), non-authorized program, or system equipment modification or alteration. 56 T ROUBLE sh OOTING , sUPPORT , AND W ARRANTY h ow to get service. To get service for your Belkin product you must take the following steps: 1 Contact Belkin International, Inc., on the telephone number listed on page 54, within 15 days of the Occurrence. Be prepared to provide the following information: a. The part number of the Belkin product. b. Where you purchased the product. c. When you purchased the product. d. Copy of original receipt. 2 Your Belkin Customer Service Representative will then instruct you on how to forward your receipt and Belkin product and how to proceed with your claim. Belkin reserves the right to review the damaged Belkin product. All costs of shipping the Belkin product to Belkin for inspection shall be borne solely by the purchaser. If Belkin determines, in its sole discretion, that it is impractical to ship the damaged equipment to Belkin, Belkin may designate, in its sole discretion, an equipment repair facility to inspect and estimate the cost to repair such equipment. The cost, if any, of shipping the equipment to and from such repair facility and of such estimate shall be borne solely by the purchaser. Damaged equipment must remain available for inspection until the claim is finalized. Whenever claims are settled, Belkin reserves the right to be subrogated under any existing insurance policies the purchaser may have. 57 T ROUBLE sh OOTING , sUPPORT , AND W ARRANTY h ow state law relates to the warranty THIS WARRANTY CONTAINS THE SOLE WARRANTY OF BELKIN. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR, EXCEPT AS REQUIRED BY LAW, IMPLIED, INCLUDING THE IMPLIED WARRANTY OR CONDITION OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND SUCH IMPLIED WARRANTIES, IF ANY, ARE LIMITED IN DURATION TO THE TERM OF THIS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. IN NO EVENT SHALL BELKIN BE LIABLE FOR INCIDENTAL, SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL OR MULTIPLE DAMAGES SUCH AS, BUT NOT LIMITED TO, LOST BUSINESS OR PROFITS ARISING OUT OF THE SALE OR USE OF ANY BELKIN PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state. Some states do not allow the exclusion or limitation of incidental, consequential, or other damages, so the above limitations may not apply to you. 58 R EGULATORY I NFORMATION Declaration of c onformity with electromagnetic compatibility and electromagnetic interference We, Belkin International, Inc., of Schiphol-Rijk, Netherlands, declare under our sole responsibility that the device, F9K1118, complies with Directives stated in our EU declaration which can be obtained from our website given below. c aution: Exposure to r adio Frequency r adiation This equipment complies with radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body cispr 22 i nterference n otice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to the requirements of EN 55022 and EN 55024. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try and correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the distance between the equipment and the receiver. • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter. 59 R EGULATORY I NFORMATION Europe – EU Declaration of c onformity This device complies with the essential requirements of the R&TTE Directive 1999/5/EC, the EMC Directive 2004/108/EC, and the low-voltage Directive 2006/95/EC. A copy of the European Union CE marking “Declaration of Conformity” may be obtained at the website: www.belkin.com/doc For information on product disposal please refer to http://environmental.belkin.com g eneral s afety i nformation: • For indoor installation only • For installation with supplied power adapter only • The supplied power adapter is the product’s switch-off device. The base socket must be near the product and easily accessible. © 2013 Belkin International, Inc. All rights reserved. All trade names are registered trademarks of respective manufacturers listed. iPad, iPhone, iPod touch, Mac, Mac OS, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries. Windows, Windows Vista, Internet Explorer, and DirectX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Android and Google Chrome are trademarks of Google Inc. F9K1118v1_8820ed01245uk_RevB00 Belkin Ltd. Express Business Park Shipton Way, Rushden NN10 6GL, United Kingdom Belkin Iberia Avda de Barajas, 24, Edificio Gamma, 4ªpta, 28108 Alcobendas Madrid - Spain Belkin Ltd. Express Business Park Shipton Way, Rushden NN10 6GL, United Kingdom Belkin Italy & Greece Via Nino Bonnet, 4/6 Milan 20154 Italy Belkin GmbH Otto-Hahn-Straße 20 85609 Aschheim Germany Belkin B.V. Tupolevlaan 1 1119 NW Schiphol-Rijk, Netherlands