MITEL ONS Analog Telephone User Guide
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ONS/Analog Telephone User Guide 3100 ICP - 4.0 v Contents PREFACE CALL BASICS Hhxvthq6r vt8hyy TrCyq 8hyyU hsr ! Uu rrQh 8sr rpr ! USING FEATURES ! 6pp8qr ! 6yh 8hyy " 8hyy9vr # 8hyyQh xQvpx # 9v rprq8hyyQvpx $ 9I9v i $ @rvQhtvt $ @r hy8hyyXhvvtUr % @r hy9vr % AyyHr & AyyHrDCr r & B 8hyyQvpx ' D qr ' Gqrhxr Qhtvt ( HrhtrXhvvt ( HAHyvA rrpUr9vhyyvt ( IvtuTr vprQvpx QDIQr hyDqrvsvphvIir 8qr TrTrrq8hyyIir FEATURE ACCESS CODES PREFACE Uuvtvqrvs vtyryvrryrurDryhvururryrurhqvrsrh r Trsrh rh rurrpvhyspv ryrurvyyr s vhqqvvhxvthq rprvvtphyypuh hsr vthphyy vthphyyr uyq` urh vqrur rvqrrqrsrh ruvpuh rqrp virqvuvtvqr8yurqprhv yvrqiurhshp r sururs vs hvhipusrh r CALL BASICS Making and Answering Calls To make a call: Gvsuruhqr ! 9vhyurir To answer a call: z Gvsuruhqr System Hold XvuTrCyqhrrvr phvpxururyqphyyvsuruhrh 9TT7GA xr t hrqs uruyqvtrrv To place a call on System Hold: z Rvpxy rhq ryrhruruxvpu rur S@86GG GDI AG6TC ivs hhvyhiyr z Sryhpruruhqr To retrieve a call from System Hold: Gvsuruhqr ! Rvpxy rhq ryrhruruxvpu rur S@86GG GDI AG6TC ivs hhvyhiyr ! Call Transfer Uuvsrh rhyyrhphyys rrvhur To Transfer an active call: Rvpxy rhq ryrhruruxvpu rur S@86GG GDI AG6TC ivs hhvyhiyr ! 9vhyurir suruv qh " 9rsursyyvt) UpyrrurU hsr uht UhprurU hsr hvs hhr pyhquruht Ir) Dsurphyyvhr rqv r rrv Three-Party Conference Uuvsrh rhyyrhpsr rprphyypvvts ryshqrrvr hur rrvr hqhrr hyphyy To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: Rvpxy rhq ryrhruruxvpu rur S@86GG GDI AG6TC ivs hhvyhiyr ! 9vhyurir surrh " Xhvs hhr # 9vhy" hur qvtvhqrr vrqiurTr6qvv h To leave a Conference: z Cht USING FEATURES Account Codes 6hpppqrvhr vrsqvtvuhhvt vpvt tvtphyyhyys ivyyvt hppvt rUurpqrvqrvsvrurhppvurphyy rp quh r xrr 6pppqririrrru rrhqrqvtvythqvur htr ((((((((((((((((((((8qr==v rr rqs phyy vhp0vtvurpyrr ryrurir s hrh vtvurphyy rp q To assign an account code to an outgoing call: 9vhy %%$ ! 9vhyur rv rq6pp8qrsyyrqi? " 6pprhyvrhqqvhyurrr hyir " Alarm Calls `phrhhyh hxr rvqr phyy vth rrvhhrpvsvrqvr` hr h vtvthyh phyyirs rphpvrvuhur r hvh rrv Xur rprvrhhyh phyy rrv vts %rpqqrshy vy hr urphyyDsqhr urphyyvuvuvvrr vq rrv vththvrr !vrqrshy0uv prv rrhrqhhvsrvr vyhr hyh phyy Ir) 6yh phyyq rrhpprvrqhuvpurhuhrurhyh phyy qhvy To set up an Alarm Call from your extension: 9vhy %%' ! 9vhyurvrvtur!#u pypx `urh qvhyrvqvphvtuhurhyh vr To cancel an Alarm Call: z 9vhy %%( # Call Divert Dpvtvr hyhqrr hyphyy rrrqh rrvphirqvr rqvursyyvt h) z 9vr 6yyqvr hyy phyyhur qrvhvrrv rrvt vusv vtvt rrv z 9vr urI6r 7qvr phyyhur qrvhvurqhr ur urh rhur phyy z AyyHrhqAyyHrDCr rqvr phyyhur rrvur rvu hxr phyyTrr AyyHr hq AyyHrDCr r ryrur rvuvtvqrs r vs hv z @r hy9vr qvr hyy vpvtphyyhrr hyqrvhv0s rhyrhivyr ur urir A rvs hvrr @r hy9vr ryrur rvuvtvqr z Tyv9vr qvr vpvtvr hyphyyhqrr hyphyyqvssr rqrvhv To program and activate Call Divert: 9vhyrsursyyvt) % 9vr 6yhh@rv % ' 9vr 6yhh@rvB %! 9vr I6r 7h@rv % ( 9vr I6r 7h@rvB %! Tyv9vr 6yhh@rvDr hy8hyy %!! Tyv9vr I6r 7h@rvDr hy8hyy %!( Tyv9vr 6yhh@rvB Dr hy8hyy %!& Tyv9vr I6r 7h@rvB Dr hy8hyy %" Tyv9vr 6yhh@rv@r hy8hyy %"' Tyv9vr 6yhh@rvB @r hy8hyy %"! Tyv9vr I6r 7h@rv@r hy8hyy %"( Tyv9vr I6r 7h@rvB @r hy8hyy ! 9vhyurqrvhvrrv rrvt ir " Cht To cancel Call Divert: 9vhyrsursyyvtpqr) % & phpryhyyqvr v % ! phpryvr hyphyyqvr v %" phpryrr hyphyyqvr v Call Park Pick-up Uuvsrh rhyyvpxhrr hyphyyuryqhrpvsvpyvrihur rrv6 rrvr i hqphhrhtrvs vtuhuhrhphyyhvvtirhr rqhq uvpuyvrurphyyvuryq Ir) ` 6qvv h phrurruhhvtyrqvtvphirrqvpxurphyy vrhqsvturu rrqvtvhpprpqr On receiving a broadcast message of a call waiting to be answered on a specific line for you: 9vhy %% ! 9vhyuryvrir vturqvtvs hs rhyr `h rprprqurphyyr $ Directed Call Pick-up Uuvsrh rhyyhr hphyy vtvthhrrvvurrDsur rv ruh rphyy vtvthrr hyphyyvyyhyhirhr rqirs rhvr hy rr rqphyy To answer a call that is ringing at another extension: z @vur qvhy %&& syyrqiur vtvtrrvir PS z 9vhyurvtyrqvtv9v rprq8hyyQvpxhpprpqrqrr vrqi 6qvv h syyrq iur vtvtrrvir Do Not Disturb Uuvsrh rqvhiyr vtr @rvr phyyvturh irhqhrhtrvvyh ursyyvtvqvyhrqurv G89vsuruhrr)@YU9I9 To activate Do Not Disturb: z 9vhy %& Xuryvs uhqrurh vr rqqvhyrvqvphvtuhursrh rvhpvr To deactivate Do Not Disturb: z 9vhy %& Extension Paging Uuvsrh rhyy uryqrhxr hhur rrv hhir srrv hqi hqphhrhtrurrrrvr `phr@rvhtvthtr hur rrvr 0 ! hyyrrvr vhrrvt 0 " hyyrrvr urr To page an extension or extension group: Gvsuruhqr ! 9vhy %## " 9rsursyyvt) 9vhyhtrhyyrrv 9vhyhrpvsvprrv rrvt ir # Hhxrurhprr % External Call Waiting Tone Uuvsrh rrhiyr qvhiyr8hyyXhvvtr rrvXurrhiyrqhu i s rvtrr hrqurhrr hyphyyh vrh rrvhq rrvvi Xur8hyyXhvvtrvurh qphyrhrurvpvtphyyhr rqvyuhrsvvurq urp rphyy yhprurp rphyyuyqhqhr urrphyy To enable Call Waiting tone: 9vhy %'& ! Q r " Sryhpr uhqr To disable Call Waiting tone: 9vhy %'& ! Q r " Sryhpr uhqr External Divert Uuvsrh rhyyqvr vpvtphyyhrr hyqrvhvs rhyrhivyr ur urir Ir) z Uuvsrh rvhhvyhiyrhhyyrrvyrhrphp 6qvv h vs rv ruv srh r z Dxvt@r hy9vr phpryhhpvrvr hyphyyqvr vhqvprr h z `phqvr phyyhrr hyqrvhvvsh rqvr vthvr hyrrv vprr h To divert all your calls to an external destination: 9vhy %'' ! 9vhyurrr hyir vpyqvturyvrhpprir vuqvr phyy Xuryvs uhqrurh vr rqqvhyrvqvphvtuhh rqvr vt phyy To divert your calls to the destination you dialled when you last used External Divert: 9vhy %'' ! Q r?pyrrurqvtvrrpr To cancel External Divert: z 9vhy % & & Follow Me Uuvsrh rhyyr h vyqvr phyyhur rrvirs ryrhvt xh hur qrx0 phyysyyurur qrx Dsqqvhyhh trrrvir urrvtuvsrh rursrh rvrhiyrqiv syyhpvruvrhuhhur rrvph=yy=phyys rrvhhyhr vr ivturAyyHrDCr rsrh r To enable your calls to follow you to another extension: A rrv %# ! 9vhyurrrvir ur rvuqvr phyy Xuryvs uhqrurh vr rqqvhyrvqvphvtuh phyyh rirvt qvr rq To enable, but not activate, Follow Me from your usual extension: z 9vhy %# ` phyyh rqvr rqvyhur rrvvxrurAyyHrDCr rsrh r Follow Me (I’m Here) Uuvsrh rrhiyr=yy=phyys hyrrvurrrvhuvpuh r p ry xvt`phruvsrh rr ruh phyypvrsyyur h r xvthh vqrxvuv ssvpr Ir) 6AyyHrDCr r rrvhyyrqvsur=yyrqs =rrvqruhrur AyyHrsrh rrhiyrq hpvr To enable Follow Me from your usual extension: z 9vhy %# To activate from a remote extension: 9vhy %#! ! 9vhy rrvir ` phyyh rqvr rqurrrrvXurrhur rrv rrhur hirrhq phyyvyysyy To cancel from the remote extension: 9vhy %# ! 9vhy % & " 9vhy rrvir ` phyyh rqvr rqurrrrvXurrhur rrv rrhur hirrhq phyyvyysyy To cancel from your usual extension: z 9vhy %# ' Group Call Pick-up 6vpxt vht srrvuvpuurrrrv vtur rrvr v urt phvpxurphyyDsur rv ruhrphyy vtvthrr hyphyyvyyhyhir hr rqirs rhvr hy rr rqphyy Ir) ` 6qvv h phrurruhhvtyrqvtvphirrqvpxurphyy vrhqsvturu rrqvtvhpprpqr8hp 6qvv h s hyvsvtyrqvtvhppr pqr To answer a call that is ringing at another extension in your pick-up group: Gvs uhqr ! 9vhyurvtyrqvtvhpprpqr'rqrshy %%% `h rprprqurphyyr sur vtvtrrv Intrude Uuvsrh rhyyrr hrhiyvurqphyyhqrhxurh vrvyrq0 r v hprqihh vtruhhyyh vrphurh Uurhhvyhivyvsuvsrh rqrrqur=D qrQ v v=hvtrq rrv8urpx vu 6qvv h `phv qrhrrvuvpuuh) z TVQ@Sv qr v v0 z huvtur v qr v vuhhyyphrqh rrv0 z hUu rrQh 8sr rprphyyv t r0 z 9I9v ihpvhrq Ir) 6vtyrqvtvhpprpqrv rv rqrD qr6x 6qvv h s urpqr Intruding on an Established Conversation You attempt to call extension "A", but "A" is in conversation with party "B" and you hear busy tone: z 9vhyurvtyrqvtvD qrpqr Qh vr'6'hq'7'urh hu h vtrirs rh rprprq9 vturv vhyy h vrurh hh vtr Speaking privately to Party "A" or Party "B" After intruding into a conversation: 9vhyurvtyrqvtvD qrpqrhthv `h r rprprqQh 6y ! 9vhyurpqrhthv rprpQh 7y Ir) `phqvhyurD qrhpprpqr rprpurh vrhsr urphyyuhirr =yv=0urr vsvuhyxiuh vrhthvrhu rrh psr rpr Srsr Uu rrQh 8sr rpr s rvs hvuvsrh r Withdrawing from an intrusion To exit, leaving Parties "A" and "B" in private conversation: z Sryhpr uhqr ( Loudspeaker Paging Uuvsrh rhyyhxrhhprrvhuryqrhxr r Ir) 8hp 6qvv h purpxuh rrvuhurp rpr vvhxr hhprr To make an announcement via the loudspeaker system: Gvs uhqrhqqvhyurGqrhxr Qhtvtrrvir ! Hhxrurhprr Message Waiting `phyrhrhrhtrhvvtvqvphvhhrrvhyr urr phpUurphyyrq rrvr vvs rqsurrhtrhvvtiurv HrhtrDqvph syhuvthqurv G89 vsuruhrrqvyhvtH@TT6B@X6DUDIB Ir) `phyrhrhrhtrhvvtvqvphvhhrrvuvpuhy rhquhhrhtr hvvts hur r 0urh r qr rur To leave a message waiting indication at an extension: Gvsuhqrhqqvhy %&" ! 9vhyurrrvir To cancel a Message Waiting indication: Gvsuhqr ! 9vhy %!' " 9vhyurrrvir surphyyrqrrv Ir) 6rhtrhvvtvqvphvphyirphpryrqs rrv MF (Multi-Frequency) Tone Dialling Ds ruhyqvprpvthyyvtphvyyhpprr vpruh rv rurrs yvs rrprpuhihxvthqvprhvyr ` 6qvv h phhqvrurrsvthyyvtvrurr To activate MF tones: 6pprhyvr ! 9vhyurrr hyir hpprurr vpr rv r `urh vtvtrhqhvqvphvsurrhr vt Q r Uurvthyyvts rrvvyvs rrp0hyyqvtvqvhyrqh r rprvrqhq hprqiurphyyrqr " Xururphyyvsvvurq ryhpruhqr Uurvthyvtv rrv vtvhyrvt Night Service Pick-up UurIvtuTr vprsrh rhyyh6qvv h qv rpvpvtrr hyphyyvqrs hy xvtu r rrrvUur rh rIvtuTr vprt hhvyhiyrhqh rrvphirvpyqrqvrvur iut Xurrvur surIvtuTr vprqrvhpvr urIvtuTr vprQvpxsrh rhyyvpxrr hyphyyuhv vtvthhur rrvv IvtuTr vprQvpxt Ir) ` 6qvv h phrurruhhvtyrqvtvphirrqvpxurphyy vrhqsvturu rrqvtvhpprpqr8hp 6qvv h s hyvsvtyrqvtvhppr pqr To answer a call that is ringing at another extension in your Night Service Pick-up group: z 9vhyur8hyyQvpxvtyrqvtvhpprpqrrqrshy' qvhy %(% `h rprprqurphyyr sur vtvtrrv PIN (Personal Identification Number) Codes ` 6qvv h phhvthQDIQr hyDqrvsvphvIir uvpuypx rrv uhvphirrqhxrrr hyphyy`phhyr QDIpqrhhur rrv hpprsrh r hxrrr hyphyyuhyq hyyirhhvyhiyrs uvrrv Ir) `phvyyhxrvr hyphyyhqqvhyrr trpir s hypxrqrrv To lock or unlock your extension: Gvs uhqr ! 9vhy %&' " 9vhy QDIpqr # Sryhpr uhqr To make an external call from another user’s locked extension: Gvs uhqr ! 9vhy %&' " 9vhy QDIpqr # 6pprhyvrhqqvhyur rv rqrr hyir $ 6urrqsurphyy ryhpr uhqr Uuvrrv rhvypxrqs %rpqqrshyhyyvthxrs ur phyyvs rv rqhsr uvvrurrrv r vypxrqhr System Speed Call Numbers HvryIr x" D8Q vqrhrrqqvhyyvtr uvpuphphv rr hy ir 66qvv h rrhpuir hqhvtvhs qvtvpqruhphqvhy phyyur rqir TrTrrq8hyyir phyirrhqpuhtrqih 6qvv h Ir) 8hp 6qvv h s hyvsTrTrrq8hyyir To dial an external call using a System Speed Call number: Gvsuruhqr ! 9vhyur rv rqTrTrrq8hyypqr FEATURE ACCESS CODES 6pp8qr %%$ 6yh 8hyy %%' 6yh 8hyy8hpry %%( 9vr 6yyh@rv @rvB % 9vr 6yhh@rvB % ' 9vr I6r 7h@rv @rvB %! 9vr I6r 7h@rvB % ( Tyv9vr 6yhh@rvDr hy8hyy %! Tyv9vr I6r 7Dr hy8hyy %!! Tyv9vr 6yhh@rvB Dr hy8hyy %!( Tyv9vr I6r 7h@rvB Dr hy8hyy%!& Tyv9vr 6yhh@rv@r hy8hyy %" Tyv9vr 6yhh@rvB @r hy8hyy %"' Tyv9vr I6r 7@r hy8hyy %"! Tyv9vr I6r 7h@rvB @r hy %"( 8hpry9vr % & 8hpryTyv9vr Dr hy8hyy % ! 8hpryTyv9vr @r hy8hyy %" 8hyyQh xQvpx %% 9v rprq8hyyQvpx %&& 9I9v i9I9 %& @rvQhtvt %## @r hy8hyyXhvvt %'& Srr8hyyA h q %'' AyyHr %# AyyHrDCr r %#! 8hpryAyyHr %# B 8hyyQvpxV %%% 9v rprqHrhtrXhvvt %&" 8hpryHrhtrXhvvt %!' IvtuTr vprQvpxV %(% QDI8qr %&' TM , ® Trademark of Mitel Networks Corporation. © Copyright 2003, Mitel Networks Corporation. All rights reserved.